Acclaira Terms of Service.

Acclaira runs an ongoing AI-visibility (AEO) program for you: a premium website built for you, content written and published under your brand, structured data, authority signals, monitoring and regular reporting. Acclaira also registers one domain for you as part of the fee. The commercial terms are the ones stated in your signed Order Form.

The fee for each engagement is the one stated in the signed Order Form, billed monthly in advance from the start date, together with any introductory schedule or annual arrangement stated there. Invoices are payable within 7 days by transfer or approved auto-debit to the Wizapp System Sdn. Bhd. account stated on the invoice.

Fees are exclusive of any applicable tax, including service tax. No tax is charged unless it becomes chargeable by law, in which case it is added at the prevailing rate from that point on. If an invoice is more than 14 days overdue, Acclaira may pause work until it is settled.

If you are not satisfied at any point in the first 3 months, say so in writing (a WhatsApp message counts). Acclaira will refund every monthly fee paid within 14 days and transfer the domain to you at no charge. The website built by Acclaira is taken offline on refund unless both sides agree otherwise. During the first 3 months this guarantee is the agreed remedy for dissatisfaction with the service.

The engagement runs month to month and may be ended by either side on the notice terms stated in the Order Form (for the standard package, 30 days written notice after the first 3 months). There is no lock-in and no exit fee. On any ending, you keep the domain and the content written for you, as clause 6 describes.

You provide accurate business information, brand assets, and the approvals and access requested in the onboarding form within a reasonable time. You authorise Acclaira to act on your behalf, within the scope of the program, to claim, verify and manage your business profiles and listings (for example Google Business Profile, maps and directories) and to publish content and technical changes for your website and domain, and you confirm you own or are entitled to these assets.

Access is granted through each platform's own roles and invitations; Acclaira never asks for your personal passwords. Facts about your business that appear on the site come from you, and you are responsible for their accuracy. If you are unreachable for more than 14 days, Acclaira may proceed with sensible defaults, and the service continues to bill as normal.

The domain is registered in your name where the registry allows, and control of it is handed to you on any ending of the engagement, at no charge. The website and all content Acclaira creates for you belong to you once 3 months of fees have been paid. Acclaira keeps ownership of its own tools, templates, methods and know-how, and may reference the work in its portfolio unless you ask otherwise.

Acclaira drafts and publishes content on your behalf as part of the program. You may request corrections at any time, and factual errors are fixed promptly. Acclaira never knowingly publishes an untrue claim about you or anyone else.

Both sides comply with the Personal Data Protection Act 2010. Acclaira uses your information only to deliver the service. Any customer or lead data collected through your website belongs to you.

AI assistants and search engines are independent third parties. Nobody can guarantee a specific ranking or a specific AI answer, and you should be wary of anyone who says otherwise. What Acclaira stands behind is the work itself and the guarantee in clause 3. Acclaira's total liability under these Terms is capped at the fees paid in the 3 months before a claim, and neither side is liable to the other for indirect losses.

These Terms are governed by the laws of Malaysia. If something goes wrong, both sides agree to talk it through in good faith before anything formal. The courts of Malaysia have jurisdiction.

The Service Agreement and Order Form may be signed in counterparts. A scanned copy, a photo of a signed page sent by WhatsApp or email, or a written confirmation of acceptance sent from your known number or email address are all valid, consistent with the Electronic Commerce Act 2006.